Returns & Exchanges
At Kells Irish Restaurant & Pub, we strive for excellence in every order; however, due to the perishable nature of our food, returns are generally not accepted once the item has left our kitchen. If there is an issue with your order's quality or accuracy, please contact us immediately so we can make it right.
Contact the Pub
Notify us within 30 minutes of receiving your order if there is an issue with your food or beverage items.
Provide Order Details
Share your order number and a brief description of the concern, along with a photo if the product was damaged during transit.
Evaluation
Our management team will quickly review your request to determine if a replacement, store credit, or refund is appropriate.
Resolution
Approved refunds will be processed back to your original payment method within 3-5 business days, or a replacement dish will be prepared for immediate pickup.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing