Frequently Asked Questions
Everything you need to know about bringing the Kells experience home.
Do you ship your food items nationwide?
Yes, we offer nationwide shipping across the United States for our signature Irish soda bread, dry mixes, and select pantry staples. Perishable items are shipped with insulated packaging and expedited delivery to ensure freshness.
How should I store and reheat my Kells Irish Stew?
Our stews and soups should be refrigerated immediately upon arrival. For the best experience, reheat on the stovetop over medium heat until simmering, or microwave in a heat-safe container for 3-4 minutes.
Can I purchase gift cards for use at the Portland or Seattle locations?
Absolutely. We offer digital gift cards that can be used for online merchandise and food orders, as well as physical gift cards valid for in-person dining at our restaurant and pub locations.
What is your return policy for food products?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or if there is an error in your shipment, please contact us within 24 hours for a replacement or refund.
Are there gluten-free options available in your online store?
We strive to accommodate all guests. While our traditional soda bread contains wheat, we offer several gluten-free pantry items and clearly label all ingredients on our product pages to help you make safe choices.
How long does shipping typically take?
Orders are processed within 1-2 business days. Depending on your location and the shipping method selected, delivery typically takes between 2 to 5 business days. You will receive a tracking number via email once your order ships.